NEW APPROACHES IN HRM

95 Illustrative case COVENTRY UNIVERSITY DISCOVERED THAT THE INTERNATIONAL STUDENTS ARE PERFORMING POORLY IN THEIR STUDIES Due to business competitive market, the organization source for international students to remain competitive and this bring about cultural change. Therefore, to have an advantage over its competitor, the business must be able to meet the needs of their customers. CHALLENGES The students performed poorly which affected grades, some could not meet the level of involvement required and poor reviews were given for most of the international students as they do not engage in teamwork and they lack confidence to speak. WHAT THEY DID? Based on the reports, we carried out a survey among the students to determine student satisfaction, individual needs that could have an influence on the international students. The university adopted the training needed to understand the gaps and we aimed at achieving the learning necessary to improve student performance. Below are the distinct phases carried out to design the workshop: · Questionnaire/ Survey; · Design planned interview questions; · Delivery of training related to Developing Teamwork Skills; · Applied adult learning theory; · Highlighted the aim of purpose of team work according to Belbin theory; · Described the Tuckman theory of team development . My team organized workshops for the University to develop teamwork skills; we used Training Cycle i.e. Proving, controlling, Improving & Reinforcing and feedback measure to monitor the behavioral changes because of learning. We used the coaching learning method and workshop to empower the students to be able to improve their performance.