NEW APPROACHES IN HRM

97 However, this result indicates that the training methods used during training focus on skills that are boosting self-confidence and teamwork building, and thus, the identified issues were development. Therefore, to ensure the objectives of the training are met and measure return on investment, it is important for training to be evaluated (Arthur et al., 2003). This will enable the trainee to acknowledge that the L&D strategy has addressed their issues and the obj ectives have been met. Kirkpatrick’s four levels of training model are important to measure monitor and review the effectiveness of the training program (Kirkpatrick and Kirkpatrick, 2007). According to Kirkpatrick’s goal -oriented model, reactions, learning, behavior, and results represent the four levels that explain the efficiency, effectiveness, and quality of the training program, see Figure 3. The evaluation of training is important for the assessment and to ensure that the objectives of the training are met, and measure return on investment (Arthur et al., 2003). Figure 3 . Kirkpatrick’s goal -oriented model ( designed by Author ) Level 4 [ Result ] : The benefit of the training to the organisation Level 3[ Behavior ] : The extent of change of behavior as a result of the training Level 2 [ Learning ] : The extent that the trainee improve in knowledge, skills and a change of attitute as a reult of the training Level 1 [ Reaction ] : How the trainees feels about the training