NEW APPROACHES IN HRM

89 been geographically separated, and recently relocated to work together. For UNICEF UK’s fundraising operation to achieve even better results to help the world’s children, they now had to work in a more integrated way. Internally the teams needed to share tools, frameworks and approaches to streamline and align their work, and so that they could work effectively on joint projects when necessary. In the wider UNICEF UK context, they needed to move from waiting for other teams to request they undertake a project, to proactively seeking challenges and solutions themselves. So rather than only working to „ external ” briefs, they were being asked to spot interesting trends and report on those that were likely to impact either positively or negatively on the fundraising operation. WHAT WE DID? Three distinct phases of training and development were adopted, and this included: · A survey of all 26 participants, to be able to understand the current challenges and the areas they wanted to develop. · They interviewed the key staff to find out more about the context & their perceptions of how they thought the teams could work better with other teams. · From the research, they developed concrete learning outcomes. UNICEF turned conversations and briefs into solutions using the systematic consultancy model approach, they used structured tools and methods to innovate and solve problems, and to be able to deliver data and insights accurately and clearly. They deliver a three-day training program and the training days were hugely interactive and participants worked in groups to tackle their real challenges. Also, immediately after the training, UNICEF UK undertook a survey to understand how well participants felt the training addressed the stated learning outcomes and their reactions to the training. Three months later, this was repeated to see if results had been sustained. They undertook further interviews with senior managers and internal colleagues to see how they perceived behavior changes in the two teams.