NEW APPROACHES IN HRM

80 Coaching Learning and e- Learning’s approach is the systematic procedure of developing and engaging employees to increase the organizational goals. In Addition, this approach deals with the activities undertaken to empower an employee to perform additional duties and secure positions of importance in the organization hierarchy. Coaching has been seen to enhance performance and learning of trainees as support is given by the coach to ensure acquired KSA’s are developed, supervised, and supported for best practice (Stone, Plisk and Collins, 2002). It is evident in the CIPD 2004 Training and Development Survey that coaching had the highest increase in training method with 51% compared to e-learning with 47% and mentoring with 42%. Therefore, the three methods of training used for this L&D strategy should not be used in isolation as it is more effective when combined which will enhance theoretical and practical learning (Stewart & Cureton, 2014). Similarly, the direction of the multimillion business stated that the provision of training and development programs for employees enables them to provide good customer service. The role of coaching learning and eLearning in the labour market is a broad and complex field, it is a disputed concept informed by a range of theories taken from three main approaches: behaviorism, cognitivism and social/constructivism. (Downey, 1999) see coaching as the art of facilitating the performance, learning and development of another'. Moreover, it focusses on any aspect of a person's life in assisting personal growth. Below case study that shows how City University used training and development approach to enhance their employees to tackle the issues they identified that could pose a threat to their business. Illustrative case VIGOROUS COMPETITION IN HIGHER EDUCATION University of London (City) is a global University committed to academic excellence with a focus on business and the professions. The institution understands the importance of learning and development, nevertheless, a gap in services was discovered, and the organization concluded that the best way to tackle the problem is to provide training for their employees.