PEOPLE.IDEAS.PERFORMANCE

113 company. Although Bustani Hotel does not provide health insurance to its employees, health care is easily accessible at the public hospitals which is located near the hotel. As a 2-star hotel and small room capacity, providing more benefits will be costly to the company. Interviews with the hotel management indicate that they are aware that the health benefit is important (Tolos H.& Md Jadi, 2016). Bustani Hotel said that they are improving their EB in order to increase employees’ satisfaction. 7\SHV RI %HQHILWV %XVWDQL +RWHO VWDU 7KH /HYHUDJH %XVLQHVV +RWHO VWDU *UDQG $ORUD +RWHO VWDU 3URWHFWLRQ SURJUDPV ● Out-patient Medical Limited to top management only ● Hospital & Surgical Insurance Limited to top management only ● Outpatient Medical Unlimited access to panel clinics for outpatient medical treatment ● Hospital & Surgical Insurance ● Personal accident policy ● Group term life insurance 3DLG WLPH 2II _____ ● Overnight allowances The payment to employee who need overnight RM3.00 per hour. ● Extra allowances The front desk employees will be given extra allowances if they work the night shift. $FFRPPRGDWLRQ DQG (QKDQFHPHQW ● Discounted Room Rate and Hotel Facilities Employees can get discounts on room rate and hotel facilities ● Annual bonuses and staff appreciation program ● Transportation For meeting or business purpose, staff can claim for mileages up to RM0.60 per kilometer. ● Facilities like lockers and pantry Staff can keep their personal belongings in the lockers and can utilize the pantry during breaks. ● Money incentive / award Employee will receive cash award based on performance which is evaluated by their superior. ● Free Meal Company provides one free meal per day for staff on duty. The staff can have their meal in the hotel’s cafeteria ● Training Each staff are provided a 48 hours training per year. ● Laundry service Company provides laundry service to all staff, so they only have to send the uniform to laundry at the end of their shift. Table 2. Summary of Discretionary Benefits offered at the Selected Hotels (03/2<(( %(1(),76 3/$11,1* Employers realize that employee benefits program adds value to companies. However, a less effective plan implementation may compromise that value. Managing the employee benefits program becomes more challenging with the diverse workforce, higher employee demand and expectation, and changing working environment. New strategies are crucial for addressing cost, administration and compliance issues. In designing an employee benefits program, several important questions need to be addressed.